1. Introduction
Divine Touch (Teorei), a provider of holistic healing and body-oriented therapies, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, divine-touch.net, engage with our services, or interact with us through our various channels.


We are dedicated to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.


Contact Information:
Divine Touch
Email: info@divine-touch.net
Website: divine-touch.net

2. Information We Collect
We collect personal information through the following channels:

• Website (Tilda Platform):IP address
• Area of location (derived from IP address)
• Google Forms: Information you voluntarily provide when filling out forms (e.g., name, email address, contact details, health-related information as necessary for therapy).
• Mailchimp: Email address (for marketing communications, with your consent).
• Online Store (SumUp):Name
• Email address
• Payment information (processed by SumUp - please see SumUp's privacy policy for details)
• Purchase history (digital vouchers for appointments)
• Order management information (adresses, and information related to the purchase)

Lawful Basis for Processing:

• For data collected through Google Forms related to therapy sessions, the legal basis is typically consent depending on the type of data and the client’s request.
• For IP address and location data collected by Tilda, the legal basis is “Legitimate Interest” for security and website functionality.
• For email marketing through Mailchimp, the legal basis is “Consent”.
• For online store sales through SumUp, the legal basis is “contract”.

3. We use your personal information for the following purposes:

• To provide and manage our holistic healing and body-oriented therapy services.
• To respond to your inquiries and provide customer support.
• To process bookings and appointments.
• To process and fulfill online store purchases of digital vouchers for appointments through SumUp.
• To send you relevant information about our services.
• To send marketing communications via Mailchimp (with your explicit consent).
• To maintain and improve our website and services.
• To ensure the security and functionality of our website.
• To manage customer accounts and order fulfillments related to online store purchases.

4. Sharing Your Information

• We do not share your personal information with any third-party services, except as required by law.
• Data collected through Tilda, Google Forms, and Mailchimp is used solely for Divine Touch business purposes.
• Payment and Order information is processed by SumUp. Please see SumUp's privacy policy for their data handling practices.

5. Data Security

• We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
• These measures include secure data storage, access controls, and secure payment processing through SumUp.

6. Data Retention

• We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
• For therapy-related data, we adhere to professional and legal retention guidelines.
• Online store purchase and order data will be kept for accounting, order management, and customer service purposes.
• Marketing data within Mailchimp will be kept until consent is withdrawn.
• Website log data is kept for a limited time for security purposes.

7. Your Rights (GDPR)
You have the following rights regarding your personal information:

• Right to access: You can request a copy of your personal data.
• Right to rectification: You can correct inaccurate data.
• Right to erasure: You can request the deletion of your data.
• Right to restriction of processing: You can limit how we use your data.
• Right to data portability: You can request your data in a portable format.
• Right to object: You can object to the processing of your data.
• Right to withdraw consent: You can withdraw your consent at any time (e.g., for marketing communications).
• Right to lodge a complaint: You can lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at info@divine-touch.net

8. Cookies and Tracking Technologies

• Our website, built on the Tilda platform, may use cookies and similar technologies.
• Tilda collects IP and location data.
• Please refer to Tilda's privacy policy for more information about their use of cookies.
• We do not use third-party tracking cookies.

9. Changes to This Policy

• We may update this Privacy Policy from time to time.
• Any changes will be posted on our website.
• The effective date of this policy is 07.03.2025.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@divine-touch.net